1. FALCONS ACADEMY agrees to offer make-up sessions to those participants who miss sessions due to illness/injury. A doctor’s note must be provided to redeem any missed sessions. This must be communicated and a certificate from an official health institution must be provided.

2. FALCONS ACADEMY will, however, reserve the right to offer a makeup session on a specific day and time to cover any canceled classes.

3. Makeup sessions cannot be applied if there is an outstanding balance against your account.

4. If the scheduled makeup session is not attended, no refund or further credit note will be made available (makeup sessions must be completed within the same school term)

5. No refunds will be offered/available for any canceled activities outside of the control of FALCONS ACADEMY (i.e. Force Majeure, strikes, lockouts, bans, or other industrial disturbances of a general nature, acts of a public enemy, wars, terrorism, blockades, insurrections, riots, sabotage, epidemic or quarantine, landslides, earthquakes, floods, sand storms, lightning, civil disturbances, fire or explosions.). In this particular case:- FALCONS ACADEMY will organize substitute online/group classes at the same or any alternative venue.- The credit note may be transferred to the next Academic Year.

6. Once payment is received, registrations and or bookings cannot be canceled.

7. If any parent registers and pays for activities with FALCONS ACADEMY that then clash with activities starting later with other school/provider activities, no refund will be given. Makeup sessions will be provided.

8. No refunds can be given without agreement from the Shareholder Committee.

9. In the event of a refund being awarded, only the service fee will be refunded on a pro-rata basis, based on the remaining number of sessions/bookings in the term / paid period. Payment terms will be 60 days from the date the refund is agreed.

NOTES: Service credits are valid for 60 days only in case the activities are being canceled by Force Majeure then credit may be transferred to the next Academic Year.

List of associated services

- Basketball Academy Program
- Basketball After School Activity
- Private Training Program

10. FALCONS ACADEMY reserves the right to cancel any of its ‘events’. Events to include but not restricted to; Coaching sessions Facility rentals, Holiday camps, and Tournaments. Any event planned and delivered under the FALCONS ACADEMY.

11. Event Cancellation by FALCONS ACADEMY. FALCONS ACADEMY reserves the right to cancel an event due to low enrollment, which would make the event non-viable. If FALCONS ACADEMY cancels an event, registrants will be offered an alternate venue, day, or time to replace the canceled event. Should circumstances arise that result in the postponement of an event, registrants will have the option to transfer the registration to an alternate venue, day, or time, or to the rearranged event. No refunds will be offered to those customers who have paid be it partly or in full for acancelled or moved events (for example a change of venue or coaching day). No refunds will be offered/available for any canceled events (tournaments, games, etc.) outside of the control of FALCONS ACADEMY (i.e. inclement weather, venue cancellation, pandemics, force majeure, maintenance, and National or Religious Holiday dates).

The policy cannot be canceled once payment has been made in full. The policy cannot be changed or canceled in line with any other offer provided by FALCONS ACADEMY throughout the duration of the contracted period.

Credit notes will be provided under the following set of circumstances; Injury / Illness Your child is injured/has an illness and you provide a doctor’s note. In this case, make up sessions will be offered and must be participated within the same year as the annual membership policy start and end date.

Customers will have the flexibility to attend a convenient location, day, and time. If the scheduled makeup session(s) are not attended, FALCONS ACADEMY will offer X1 additional sessions before the make-up offer is retracted.

A credit note will be offered/available for any canceled activities outside of the control of FALCONS ACADEMY (i.e.inclement weather, venue cancellation, pandemics, force majeure, maintenance, and National or Religious Holiday dates).

No credit notes can be given without prior agreement from the Directors. This cancellation fee may be avoided if you opt for a service credit instead of a refund.

NOTES: Service credits are valid for 60 days; in case the activities are being canceled by Force Majeure then credit may be transferred to the next Academic Year.